Why
do your sleeping bags have a High Fire Danger warning label?.
What
are the safety standards in Australia?
What
is your exchange, refund / returns policy?
What
if I don’t have a credit card, can I purchase your products?
How
long will it take for delivery?
What
is your standard postage rate?
Do
you deliver outside of Australia?
Why
don’t you have sleeping bags for newborn babies?
What
is the recommendation in regards to safe sleeping and babies?
How
do I get in contact with SIDS?
What
is your privacy policy?
What
is a baby sleeping bag and why would I use one?
What
is different about your Cosydreams sleeping bags compared to your competitors?
Do
I need additional bedding other than a sleeping bag?
If
you don’t need extra bedding, why do you sell flat sheets as well as fitted?
How
do I wash my JollyBeans products?
Other
Questions?
Why do
your sleeping bags have a High Fire Danger warning label?
All children’s sleepwear sold within Australia must conform to the
Australian/New Zealand Standard AS/NZS 1249:2003. All JollyBeans Creations CosyDreams
sleeping bags conform to this standard.
Our sleeping bags are classified as a ‘category 4’ garment within this standard
and hence must have the High Fire Danger labelling.
Our CosyDreams sleeping bags are designed to be used while your baby is sleeping
and you should not at any time place your child near open fires, heaters or
gas burners.
What are
the safety standards in Australia?
All children’s sleepwear sold within Australia must conform to the
Australian/New Zealand Standard AS/NZS 1249:2003. All JollyBeans Creations CosyDreams
sleeping bags conform to this standard.
For more information on Australian Standards, visit their website: http://www.standards.com.au
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What is
your exchange, refund/returns policy?
Exchange/Refund
If you have changed your mind or would like an alternative JollyBeans product,
we will gladly provide you with an exchange or refund within 21 days of your
purchase. This exchange or refund is conditional on the product still being
in its original condition and packaging. As postage is an additional charge
to us, customers are responsible for all postage costs.
Please complete our Refund/Returns form and send it back with the product to:
JollyBeans Creations Pty Ltd
PO Box 660
Brookvale NSW 2100
Australia
Exchanges and Refunds will be processed once we have received the original product.
Returns
Whilst we are committed to providing quality products, every now and then there
maybe an occasional product that does not meet this standard. If for some reason
there is a fault with your JollyBeans Creations product, we will be happy to
exchange it for the same product (or equivalent if no longer a stock item).
To return a product please complete our Refund/Returns form and send it back
with the product to:
JollyBeans Creations Pty Ltd
PO Box 660
Brookvale NSW 21009
Australia
We will then dispatch a replacement product and refund your return postage costs.
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What if
I don’t have a credit card, can I purchase your products?
Yes, our online ordering process will allow you to pay with Cheque
or Money order as well as credit card. After you have processed the payment
online and selected Cheque or Money order as your payment method, send us your
payment and be sure to include your order number (or even better, a print out
of your order confirmation)
Please make all Cheque’s and Money orders payable to: JollyBeans Creations
Once we have received your payment in full we will dispatch your order.
How long
will it take for delivery?
We will endeavour to dispatch all orders within 7 days after receipt
of payment. Actual delivery will depend on your location and on average should
take between 2 to 5 working days
What is your standard
postage rate?
Our standard postage rate for all orders within Australia is $10.
Do you deliver outside
of Australia?
Currently our website is set up only to take orders from within Australia. If
you are not within Australia and would like to purchase our products, pleasecontact
us via email and we will discuss payment and delivery options with you.
Why don’t
you have sleeping bags for newborn babies?
Many early childhood professional in Australia recommend you wrap (or
swaddle) your baby for the first 4 to 6 months or until they first start to
roll over.
Most babies don’t move around their cot much until they reach 6 months so you
don’t have to worry about them loosing their sheets and blankets.
For more information on wrapping your baby, visit the wrapping section on the
Karitane website. http://www.swsahs.nsw.gov.au/karitane/docs/wrap.asp
What is
the recommendation in regards to safe sleeping and babies?
SIDS and Kids Safe Sleeping is an evidence based campaign that was developed
by researchers from across Australia and internationally.
There are four main messages in the campaign;
1) put baby on back to sleep from birth
2) sleep baby with face uncovered
3) cigarette smoke is bad for baby
4) have a safe cot, safe mattress, safe bedding and safe sleeping environment
for baby night and day
For more information about safe sleeping see the SIDS for Kids website (www.sidsandkids.org)
or download their ‘safe sleeping’ brochure below.
http://www.sidsandkids.org/documents/safesleepbro_000.pdf
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How do
I get in contact with SIDS?
For information about SIDS and services offered by Sidsandkids, visit their
website Sids
and Kids
What is
your privacy policy?
For full details please read the JollyBeans Creations Privacy
Policy
What is
a baby sleeping bag and why would I use one?
Baby sleeping bags have been used in Europe for decades and replace
the need for blankets and top sheets as they help keep your baby covered all
night long. The baby sleeping bag is like an adult sleeping bag but with holes
for the head and arms and a zip and snaps for easy access (Image: CosyDreams
Sleeping bag).
A well designed baby sleeping bag allows air to circulate around your baby and
assuming you have the correct weighted sleeping bag for each season, they will
maintain a comfortable temperature while they sleep. They are also convenient
and versatile and can be used at home, in the car, in the pram and when you
visit with friends and family.
Some of the many benefits of a CosyDreams sleeping bag include:
- Maintaining
a consistent temperature all night long for your baby
- Keeping your
baby consistently warm will help them stay asleep and sleep longer
- Because your
baby is cocooned within their sleeping bag they cannot slip down inside, reducing
the risk of suffocation.
- With the extra
long design your baby can kick and move freely about their cot without feeling
restricted or getting cold.
- Can help babies
that suffer from skin allergies (such as eczema) in 2 ways. One, they will
have less access to their little bodies to scratch and two, the pure cotton
inner, outer and filling will help reduce flare ups of the condition. For
more information about eczema, please visit the Eczema Associations website
at http://www.eczema.org.au
- The 5 point
harness system allows for easy transfer between cot, car and stroller with
minimal disturbance to your possibly sleeping baby!
What is
different about your CosyDreams sleeping bags compared to your competitors
Unlike most of our competitors, our CosyDreams mid season and winter
sleeping bags have 100% cotton filling (or wadding). Most sleeping bags currently
have polyester filling.
Do I need
additional bedding other than a sleeping bag?
CosyDreams sleeping bags come in different weights to suit the different
seasons. To ensure you keep your baby safe you should not use any additional
bedding (loose sheets or blankets) other than a fitted sheet over the mattress.
If your baby is in the correctly weighted sleeping bag and is too cold or too
warm, adjust their temperature by adding or taking away layers of clothing inside
the sleeping bag or adjusting the temperature of their bedroom.
If you
don’t need extra bedding, why do you sell flat sheets as well as fitted?
We also sell matching flat sheets for those people that like the ‘traditional’
look of a fitted sheet and matching flat sheet on top. Flat sheets are also
great for when your baby is younger and still wrapped as the flat sheet can
be used over the top to help keep them warm.
How do
I wash my JollyBeans products?
All JollyBeans Creations products are machine washable at 40 degrees
centigrade.
Other Questions?
If you have other questions that we have not covered in the above, please email
us at enquiries@jollybeans.com.au
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