Shipping & Returns
What
is your exchange, refund / returns policy?
What
if I don’t have a credit card, can I purchase your products?
How
long will it take for delivery?
What
is your standard postage rate?
Do
you deliver outside of Australia?
What
is your privacy policy?
Other
Questions?
What is
your exchange, refund/returns policy?
Exchange/Refund
If you have changed your mind or would like an alternative JollyBeans product,
we will gladly provide you with an exchange or refund within 21 days of your
purchase. This exchange or refund is conditional on the product still being
in its original condition and packaging. As postage is an additional charge
to us, customers are responsible for all postage costs.
Please complete our Refund/Returns form and send it back with the product to:
JollyBeans Creations Pty Ltd
PO Box 660
Brookvale NSW 2100
Australia
Exchanges and Refunds will be processed once we have received the original product.
Returns
Whilst we are committed to providing quality products, every now and then there
maybe an occasional product that does not meet this standard. If for some reason
there is a fault with your JollyBeans Creations product, we will be happy to
exchange it for the same product (or equivalent if no longer a stock item).
To return a product please complete our Refund/Returns form and send it back
with the product to:
JollyBeans Creations Pty Ltd
PO Box 660
Brookvale NSW 21009
Australia
We will then dispatch a replacement product and refund your return postage costs.
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What if
I don’t have a credit card, can I purchase your products?
Yes, our online ordering process will allow you to pay with Cheque
or Money order as well as credit card. After you have processed the payment
online and selected Cheque or Money order as your payment method, send us your
payment and be sure to include your order number (or even better, a print out
of your order confirmation)
Please make all Cheque’s and Money orders payable to: JollyBeans Creations
Once we have received your payment in full we will dispatch your order.
How long
will it take for delivery?
We will endeavour to dispatch all orders within 7 days after receipt
of payment. Actual delivery will depend on your location and on average should
take between 2 to 5 working days
What is your standard
postage rate?
Our standard postage rate for all orders within Australia is $10.
Do you deliver outside
of Australia?
Currently our website is set up only to take orders from within Australia. If
you are not within Australia and would like to purchase our products, pleasecontact
us via email and we will discuss payment and delivery options with you.
What is
your privacy policy?
For full details please read the JollyBeans Creations Privacy
Policy
Other
Questions?
If you have other questions that we have not covered in the above, please email
us at enquiries@jollybeans.com.au
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